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FAQ

Welcome to the YayiMerch FAQ Help Center.

Please browse this FAQ page to find the answers that best match your question(s). If you can't find what you're looking for please feel free to contact us here, or check the footer menu at the bottom of our website for additional pages. Our customer support team works around the clock to respond to any question(s) you may have.

We appreciate you!

 

About Shipping & Tracking

What shipping methods do you offer?

We offer Standard International Shipping. Your order will be shipped from our warehouse within 2-3 business days.

Additional shipping info can be found on our 'Shipping Policies' page here.

How long will it take to receive my order?

We offer Standard International Shipping. Your order will be shipped to your doorstep in within 12-20 business days. If the order has not been delivered within this specified time please contact our customer support team for an update. (Note: Shipping time does not include processing time which is generally (1-3 days) and customs.

My order was delivered but I'm missing an item?!

In some cases items from the same order are shipped separately to get them to you faster. If this happens, don't panic, your items are on the way! If you are absolutely sure that you're missing an item please contact our customer service team here. We take pride in our customer service and will make sure everything is sorted out promptly.

How do I track my orders?

If you would like to track your order simply visit our 'Track Your Order' page here and input your tracking  number which will be issued to you 1-3 days after your purchase.

The tracking info says that it was delivered and I did not receive it. What do I do ?

Sometimes the tracking information is inaccurate, and your item is still actually in the process of getting delivered to you. It's also good to check with family members/neighbors to see if they received it instead of you.

I ordered multiple items, but I only received one or some of it ?

Sometimes, due to logistical reasons, we have to ship your items individually. You may receive part of your order before other parts, but you will receive your entire order.

I entered my shipping address incorrectly, what do I do ?

Once your order has been submitted, please send us a message via email for any correction to the address you provided. Correction requests after 24 hours will not be entertained and may result to undelivered packages. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please double/triple check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order.

 

How do I claim a return/refund?

If you receive an item that is damaged, incorrect, or defective you are eligible for a replacement. Please contact our customer service team here with your name, order #, and photos or operating videos clearly showing the problem with the item and we will sort everything out in a timely manner.

If you would like a refund instead of a replacement please let us know in your initial e-mail.

Rules for refunds

We will provide complete refund if you are not happy with your product, as long as the problem is reported within 30 days of item delivery.

Refunds will only be issued after we receive the item. Customers are responsible for return shipping fee.

If an item is in transit, it cannot be refunded until it is returned to us.

For more information about our refund policy, please click on this link here

 

To view our full Privacy, Shipping, and Refund Policies please check the footer menu at the bottom of our website.

Thank you ! - Yayimerch